PRIVACY POLICY

Effective Date: June 28, 2026


Privacy Policy


At Ingrain Wood Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

By using our website, you agree to the practices described in this Privacy Policy.


Information We Collect


When you visit our website, place an order, request a quote, or contact us, we may collect information including:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Project details or customization requests
  • Payment information (processed securely through third-party payment providers—we do not store your payment information)
  • IP address and browser information
  • Website usage and analytics data


How We Use Your Information


We use your information to:


  • Respond to inquiries
  • Provide quotes
  • Process and fulfill orders
  • Create custom products
  • Communicate about your project
  • Improve our website and customer experience
  • Prevent fraud and protect our business
  • Comply with legal obligations


We will never sell your personal information.


Cookies and Analytics


Our website may use cookies and similar technologies to improve your browsing experience.


These technologies help us understand:


  • Which pages visitors use most
  • How visitors found our website
  • Website performance
  • General usage statistics


You may disable cookies through your browser settings, although some features of the website may not function properly.


Third-Party Services


We may use trusted third-party providers to operate our business, including:


  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Email service providers
  • Analytics services


These providers receive only the information necessary to perform their services and are expected to safeguard your information.


Custom Project Information


Many of our products are custom-made.


Photos, descriptions, or images of completed projects may be displayed on our website or social media as examples of our craftsmanship unless a customer specifically requests that their project remain private.


If you would prefer your project not be displayed publicly, simply let us know when placing your order.


Data Security


We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.


While no online transmission or storage system can be guaranteed 100% secure, we strive to protect your information using industry-standard practices.


Data Retention


We retain customer information only as long as necessary to:


  • Complete your order
  • Provide customer support
  • Maintain business records
  • Meet legal and tax obligations


Your Rights


Depending on where you live, you may have the right to:


  • Request access to your personal information
  • Request corrections
  • Request deletion of your information (subject to legal recordkeeping requirements)
  • Opt out of marketing communications


To exercise any of these rights, please contact us using the information below.


Children's Privacy


Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.


Changes to This Policy


We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated Effective Date.


Contact Us


If you have any questions regarding this Privacy Policy or how your information is handled, please contact:


Ingrain Wood Co.


Email: info@ingrainwood.com


Phone: 888-813-7263


Website: https://www.ingrainwood.com


Thank you for trusting Ingrain Wood Co. We value your privacy as much as we value the craftsmanship that goes into every piece we create.