Shipping Policy

Effective Date: July 2, 2026


Thank you for choosing Ingrain Wood Co. Every piece we create is crafted with care and packaged to arrive safely. Please review our shipping policy before placing your order.


Production Times


Many of our products are made to order.


Estimated production times are listed on each product page or provided with your custom quote. Production time varies depending on the complexity of the project, current order volume, and material availability.


Please note that production time does not include shipping time.


Shipping Methods


We ship throughout the United States using trusted carriers, including UPS, FedEx, USPS, and freight carriers for oversized items.


The shipping method is selected based on the size, weight, value, and destination of your order.


Shipping Rates


Shipping charges are calculated at checkout whenever possible.


For large custom furniture, mantels, oversized signs, or commissioned artwork, shipping costs may be quoted separately after your order is reviewed.


Processing & Shipment


Once your project is completed:


  • Your order will be carefully inspected.
  • It will be securely packaged to help protect it during transit.
  • You will receive a shipping confirmation and tracking information when available.


Delivery Times


Estimated carrier delivery times begin after your order has shipped.


While we make every effort to meet estimated delivery dates, shipping carriers may occasionally experience delays that are outside our control.


We cannot guarantee delivery dates.


Large & Freight Deliveries


Some products require freight shipping.


Freight deliveries may require:


  • Appointment scheduling
  • Curbside delivery
  • Adult signature upon delivery


Additional delivery services, such as inside delivery or white-glove service, may be available for an additional charge.


Inspecting Your Delivery


Please inspect your package as soon as it arrives.


If you notice visible damage:


  • Photograph the package before opening it.
  • Photograph the damaged product.
  • Save all packaging materials.
  • Contact us within 48 hours of delivery.


Prompt reporting allows us to assist with shipping claims more effectively.


Incorrect Shipping Address


Customers are responsible for providing accurate shipping information.


If an incorrect address is provided, additional shipping charges may apply if the package must be redirected or reshipped.


Lost or Stolen Packages


Once a package has been delivered according to the carrier's tracking information, Ingrain Wood Co. is not responsible for lost or stolen packages.


If you believe your package was stolen, please contact the shipping carrier and your local authorities.


International Shipping


At this time, we primarily ship within the United States.


If you are located outside the U.S. and are interested in purchasing a product, please contact us for availability and a custom shipping quote.


Customers are responsible for any duties, taxes, customs fees, or import charges required by their country.


Custom Orders


Because custom pieces are built specifically for each customer, production cannot begin until all project details have been approved.


Changes requested after production begins may delay shipment and may result in additional charges.


Packaging


Every order is packaged with care using materials appropriate for its size and value.


Oversized or delicate pieces may be custom crated to provide additional protection during transit.


Questions


If you have any questions regarding shipping, delivery, or freight options, we'd be happy to help.


Ingrain Wood Co.


Email: info@ingrainwood.com


Phone: 888-813-7263


Website: https://www.ingrainwood.com